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Warranty

2 YEARS WARRANTY

on all boards

 

If you have registered yourself and your board with us, we will grant you a 2-year warranty limited to material or manufacturing defects for your CALA board (but not for the fins and paddles and other accessories) from the date of purchase.

 

WARRANTY on iSUPs

  1. We guarantee all iSUP boards sold by us to be free from defects in materials or workmanship for a period of 2 years from the date of purchase.
  2. If, in the event of a claim, we determine at our sole discretion that a board is defective due to material or manufacturing defects, our liability shall be limited solely to the repair or replacement of the defective product. Monetary reimbursement is excluded.
  3. We are not liable for any costs, losses or damages incurred as a result of the loss of use of the product.
  4. The warranty only applies to CALA boards purchased from our online shop or from authorised CALA board dealers, and it only applies to the original purchaser. Warranty transfers are not possible. Boards purchased second-hand are accordingly excluded from the warranty.
  5. For any board that you wish to return to us for warranty verification, you must obtain our prior consent to return the board, which you can request by emailing us at fun@calaboard.com. We cannot accept boards returned without this prior consent from us.
  6. If you are sending the board directly to us, we recommend using a trackable and insured shipping service.
  7. We do not take responsibility for your board during shipment to our warranty department. Shipping costs will not be reimbursed by us.

 

RESTRICTIONS AND EXCLUSIONS

Unfortunately, we cannot cover the following damage under the warranty:

  • Damage due to improper packaging.
  • Damage due to accident, neglect, improper use or handling.
  • Damage due to extreme weather or environmental conditions.
  • Damage caused because the board was towed by motorboats or sailboats
  • Damage due to normal wear and tear or product ageing.
  • Damage to CALA boards marked as prototypes.
  • Damage to CALA boards that were used as exhibits.
  • Damage to modified CALA boards.
  • Damage to CALA boards if they have previously been used for commercial or rental purposes.
  • Cosmetic defects or colour deviations of the CALA boards are not covered by the warranty.
  • Damage resulting from exceeding the maximum load capacity recommended by the manufacturer.
  • Damage caused by non-compliance with the pressure recommendations, assembly / disassembly and handling procedures.
  • Damage such as punctures, cuts or abrasions caused by other objects or surfaces (such as sharp stones, rocks, other boards, etc.).
  • Damage caused by improper storage, e.g. in damp, too warm or too cold rooms or in the wet bag.
  • Damage due to excessive UV / heat exposure.
  • Indentations and imprints and resulting damage.
  • Damage caused by the use of solvents or adhesives.
  • Damage and defects caused by waves, the seabed and bottom sedimentation.

 

 

WARRANTY on other products and accessories:

Paddles
Our paddles come with a manufacturer's warranty of 12 months from the date of purchase. This warranty does not cover damage caused by materials or objects. Damage caused by dropping the paddle, breakage or damage to the adjustable mechanism due to improper use and/or maintenance, wear and tear damage and damage/defects due to handling that is not within the scope of the intended use are also excluded. The warranty only applies to CALA paddles purchased from our online shop or from authorised CALA board dealers, and it only applies to the original purchaser. Warranty transfers are not possible. Paddles purchased used are accordingly excluded from the warranty.

Bags
Our bags are also guaranteed for 12 months from the date of purchase. We do not guarantee against damage such as abrasion, holes, tears, defective zips or fading caused by improper use, poor care and maintenance. Also excluded from the warranty is damage caused by impact or improper handling. The warranty only applies to CALA bags purchased from our online shop or from authorised CALA board dealers, and it only applies to the original purchaser. Warranty transfers are not possible. Bags purchased second-hand are accordingly excluded from the guarantee.

Fins/Fin Boxes
We offer a warranty on fins and fin boxes of one year from the date of purchase. This does not include damage caused by use in surf zones. Also excluded from the warranty are damages caused by other materials, surfaces or objects as well as damages caused by a fall of the fins and normal wear and tear damages. Also excluded are damages/defects due to improper handling. The warranty only applies to fins and fin boxes purchased together with a CALA board from our online shop or from authorised CALA board dealers, and it only applies to the original purchaser. Warranty transfers are not possible. Accordingly, fins and fin boxes purchased second-hand are excluded from the warranty.

Pumps
We offer a warranty for our pumps of up to one year after the date of purchase. This does not include normal wear damage or damage/defects due to improper handling. The warranty only applies to pumps purchased together with a CALA board from our online shop or from authorised CALA board dealers, and it only applies to the original purchaser. Warranty transfers are not possible. Accordingly, pumps purchased second-hand are excluded from the warranty.

Safety lines
We offer a warranty of one year after the date of purchase on the safety lines of our CALA boards. This does not include damage caused by use in surf zones. Also excluded from the warranty are damages caused by other materials, surfaces or objects. Normal wear and tear damage or damage/defects caused by improper handling are also excluded from the warranty. The warranty only applies to safety lines purchased together with a CALA board in our online shop or from authorised CALA board dealers, and it only applies to the original purchaser. Warranty transfers are not possible. Pumps purchased second-hand are accordingly excluded from the warranty.

CALA Boards - Feel like the waves

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